Battery Dynamics Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and the rights you have.
This policy applies to our websites, including www.batterydynamics.co.uk and eorder.batterydynamics.co.uk, and to our dealings with customers, suppliers, trade account applicants, delivery contacts, website users, professional contacts and other people we deal with.
Battery Dynamics is primarily a trade and business-to-business supplier. However, this Privacy Policy applies to personal data we process whether you interact with us as a business contact, Consumer, supplier, account applicant, website user or other individual.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (as amended, including by the Data (Use and Access) Act 2025), the Privacy and Electronic Communications Regulations 2003 (PECR), and other applicable UK data protection and privacy laws as amended or supplemented from time to time.
Last updated: June 2026.
1. Who is responsible for your data
Battery Dynamics Limited is the controller of your personal data.
- Company name: Battery Dynamics Limited
- Company number: 12078531
- Registered office: Unit 6 Nexus, Capitol Court, Dodworth, Barnsley, S75 3UD, United Kingdom
- VAT registration number: GB 327 4817 87
- Email: accounts@batterydynamics.co.uk
- Telephone: +44 (0)1226 885020
If you have any questions about this policy or how we handle your personal data, please contact us using the details above.
2. The personal data we collect
Depending on your relationship with us, we may collect and process the following types of personal data.
Identity and contact data
This may include: name; job title; business name; billing address; delivery address; email address; telephone number; fax number; account contact details; delivery contact details.
Account and trade data
This may include: company registration number; VAT number; nature of business; trade account application details; requested credit terms; requested credit limit; bank account details; trade references; authorised buyer details; account notes and account correspondence.
Transaction and payment data
This may include: orders; quotations; invoices; payments; refunds; credits; returns; delivery records; warranty claims; complaint records; customer service communications.
We do not usually store full payment card details ourselves. Payment card processing may be handled by payment service providers.
Credit and financial data
Where you apply for or hold a trade credit account, we may process: credit application information; bank and trade references; credit reference agency information; fraud prevention information; payment history; credit limit history; overdue balance and debt recovery information; information needed to assess and manage credit risk.
Technical and usage data
When you use our websites, we may collect: IP address; browser type and version; device information; operating system; pages visited; website usage data; referral source; approximate location derived from technical data; cookie and consent preferences.
Marketing and communications data
This may include: your marketing preferences; your communication preferences; records of emails or other communications sent to you; whether you opened or interacted with marketing communications, where such tracking is used lawfully.
3. How we collect personal data
We collect most personal data directly from you, for example when you place an order; request a quotation; open or use a trade account; apply for credit terms; contact us by phone, email, post or website form; return goods; make a complaint; request technical guidance; sign up to receive marketing; or use our websites.
We may also collect personal data from third parties, including: credit reference agencies; fraud prevention agencies; trade references; banks; payment processors; couriers and logistics providers; professional advisers; and publicly available sources, such as Companies House or business websites.
If you provide us with personal data about another person, such as a colleague, employee, delivery contact, authorised buyer or trade reference, you must ensure that you have authority to do so and that the person has been provided with appropriate privacy information.
4. How and why we use your data
Under data protection law, we must have a lawful basis for processing personal data.
| Purpose | Lawful basis |
|---|---|
| To process orders, supply goods, take payment, arrange delivery, manage returns and provide customer service | Performance of a contract; legitimate interests |
| To respond to enquiries, quotations, complaints and support requests | Legitimate interests; performance of a contract |
| To open, operate, review, suspend or close trade accounts | Legitimate interests; performance of a contract or steps before entering into a contract |
| To assess creditworthiness, carry out credit checks, manage credit limits, prevent fraud and manage debt risk | Legitimate interests; performance of a contract or steps before entering into a contract; legal obligation where applicable |
| To obtain and use bank references, trade references and credit reference agency information | Legitimate interests; performance of a contract or steps before entering into a contract |
| To collect overdue sums and enforce our legal rights | Legitimate interests; legal obligation |
| To maintain accounts, tax records, VAT records and business records | Legal obligation; legitimate interests |
| To manage supplier, courier, professional adviser and business relationships | Legitimate interests; performance of a contract |
| To protect our websites, systems, staff, customers and business against misuse, fraud, cyber risk and unlawful activity | Legitimate interests; legal obligation |
| To send business-to-business marketing where permitted | Legitimate interests, subject to PECR requirements |
| To send electronic marketing to individual subscribers where consent or soft opt-in is required | Consent or legitimate interests where lawful; PECR compliance |
| To use analytics, functional or marketing cookies | Consent, except where cookies are strictly necessary |
| To establish, exercise or defend legal claims | Legitimate interests; legal obligation |
| To sell, transfer or reorganise all or part of our business | Legitimate interests |
Where we rely on legitimate interests, we have considered whether our interests are overridden by your rights and freedoms. You can ask us for more information about this assessment.
Where we rely on consent, you may withdraw consent at any time. Withdrawal of consent does not affect processing carried out before consent was withdrawn.
Where you sign or submit a trade account application, you authorise us to carry out the credit, fraud prevention and reference checks described in this policy. This authorisation is not the same as consent under data protection law; our lawful basis will usually be legitimate interests, contract-related processing or legal obligation.
5. Marketing and your choices
We may send marketing about our products and services where we are permitted to do so.
For corporate subscribers, including companies and corporate bodies, we may send business-to-business marketing where permitted by PECR, provided we identify ourselves and give a clear way to opt out.
For individual subscribers, including Consumers, sole traders and some partnerships, we will only send electronic marketing where we have consent or can rely on another lawful basis and PECR condition, such as the soft opt-in where available.
You can opt out of marketing at any time by clicking “unsubscribe” in any marketing email; contacting us at sales@batterydynamics.co.uk; or using any preference-management tools we provide.
We will not sell your personal data. We will not share your personal data with third parties for their own marketing purposes unless you have consented or the law permits it.
6. Who we share your data with
We may share personal data with: IT, software, website hosting and support providers; ecommerce platform providers; payment processors; couriers, freight providers and logistics partners; suppliers and manufacturers where needed to fulfil orders, handle warranty claims or resolve product issues; credit reference agencies; fraud prevention agencies; banks and trade references; debt recovery agencies and legal advisers; accountants, auditors, insurers and other professional advisers; HMRC, regulators, courts, law enforcement agencies and public authorities where required or permitted by law; and a buyer, investor or successor if we sell, transfer, merge or reorganise all or part of our business.
Service providers who process personal data for us must do so under appropriate contractual controls.
Credit reference agency and fraud prevention searches may be recorded and may affect your or your business’s credit profile.
7. International transfers
We aim to keep personal data within the United Kingdom where reasonably practicable.
Where personal data is processed outside the United Kingdom, we will take steps designed to ensure that it receives an appropriate level of protection. This may include relying on UK adequacy regulations; the International Data Transfer Agreement; the UK Addendum to the EU Standard Contractual Clauses; or other lawful transfer mechanisms or safeguards.
8. How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this policy. In general:
| Type of data | Typical retention period |
|---|---|
| Customer, order, invoice, transaction, VAT and accounting records | Usually at least 6 years after the end of the relevant financial year or customer relationship |
| Trade account records | For the duration of the account and usually up to 6 years after account closure or last transaction |
| Credit application, credit limit and reference data | For the duration of the account and a reasonable period afterwards, usually up to 6 years where needed for legal, accounting, credit-risk or dispute purposes |
| Payment and refund records | Usually up to 6 years for accounting and dispute purposes |
| Warranty, complaint and dispute records | Usually up to 6 years after resolution, or longer where necessary for legal claims |
| Marketing data | Until you opt out, withdraw consent, or we decide the data is no longer useful for marketing purposes |
| Suppression records | As long as necessary to ensure we do not send marketing where you have opted out |
| Website analytics data | For the period set in our cookie tool or analytics settings |
| Cookie consent records | For as long as necessary to evidence consent and manage your preferences |
We may keep personal data for longer where necessary to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or establish, exercise or defend legal claims.
When data is no longer needed, we will delete, anonymise or securely archive it.
9. Cookies and similar technologies
Our websites use cookies and similar technologies. A cookie is a small file placed on your device. Cookies can help the website work, remember preferences, analyse website usage and support marketing.
We may use:
Strictly necessary cookies
These are required for the website to work, for example to manage basket functions, checkout, security, account login and cookie preferences. These do not require consent.
Analytics cookies
These help us understand how visitors use our websites so we can improve them. Analytics cookies are set only where required consent has been obtained.
Functional and preference cookies
These remember choices you make, such as preferences or settings. Where required, these are set only with your consent.
Marketing cookies
These may be used to support marketing, advertising or campaign measurement. Where used, these are set only with your consent.
We use a cookie consent tool to obtain and record consent for non-essential cookies. You can change or withdraw your consent at any time through the cookie settings on our websites. You can also control cookies through your browser settings. Blocking some cookies may affect how the websites work.
10. Your rights
Under data protection law, you may have the right to: be informed about how your personal data is used; access a copy of your personal data; ask us to correct inaccurate or incomplete personal data; ask us to erase personal data in certain circumstances; ask us to restrict processing in certain circumstances; object to processing in certain circumstances, including direct marketing; receive personal data in a portable format in certain circumstances; withdraw consent where we rely on consent; and complain to the Information Commissioner’s Office.
To exercise your rights, contact us at accounts@batterydynamics.co.uk. We may ask you to verify your identity before responding.
You will not normally have to pay a fee. However, we may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.
We will usually respond within one month. This period may be extended where the request is complex or where you have made multiple requests, and the time limit may pause while we confirm your identity.
11. Complaints
If you are concerned about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK supervisory authority:
Information Commissioner’s Office Website: ico.org.uk Helpline: 0303 123 1113 Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
12. Links to other websites
Our websites may contain links to third-party websites. We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any third-party website you visit.
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be available on our websites, and the “Last updated” date will show when it was last revised.
Cookie Consent Manager CCM19 (EN)
To control cookies and obtain the necessary consent, we use the Cookie Consent Manager CCM19 from Papoo Software & Media GmbH, Auguststr. 4, 53229 Bonn, on our website. This tool allows you to allow or deny cookies.
We use the consent management tool on the basis of Art. 6 (1) (1) (c) GDPR. The processing of this data is necessary to be able to prove consent given.
Information on the processing of the transferred data can be found here: https://www.ccm19.de/datenschutzerklaerung.html