Privacy Policy

This privacy policy sets out how uses and protects any information that you provide when you use this website. is firm in its commitment to ensure that your privacy is protected. You can be confident that any details we ask you to provide, so that you can be identified when you use our website, will only be used in compliance with our privacy statement.

As we may update/change this policy as the need arises, we would advise that you check this document from time to time so that you are aware/accept any changes.  This policy is effective from 1 September 2019.

Information we collect

• Name

• Contact information including email address and telephone number

• Demographic information such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

What we do with the information collected

This information enables us not only to understand your needs, so that we can provide you with a better service, but also for the following reasons:

(1) Internal record keeping

(2) We may use the information to improve our products and services

(3) Occasionally we may send emails promoting new products, special offers or other information which we think might be of interest to you, using the email address provided

(4) We may also use your information to contact you for market research purposes.

(5) We may use the information to customise the website according to your interests.

Information Security

Procedures have been put in place utilising suitable physical, electronic and managerial safeguards to ensure the security of the information collected online so that unauthorised access or disclosure is prevented.

Should you wish to ascertain the information we hold about you, our customer service team can be contacted on 01226 885020 or email

Mailing Lists

Current subscription to our mailing list can be cancelled at anytime by clicking the ‘unsubscribe’ button at the bottom of all our e-mails. Alternatively, you can request removal from our mailing list by contacting customer services on 01226 885020 or by emailing Should you decide to opt out of our mailing list all personal information will be deleted immediately.


What is a cookie?

A Cookie is a small file which asks permission to be placed on your computer’s hard drive. Upon your agreement the file is added and the Cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Most websites on the web use Cookies, but you can control them by switching them on and off in your browser. If you would like to find out more visit   

How we use cookies

Cookies are used for a variety of functions – all of which benefit our users. A Cookie can assist in navigating a site more efficiently, store your preferences, track pages you frequently visit and much more.

Website owners also benefit from Cookies as they can help with marketing, advertising and generating statistics which in turn assists in an improved experience online being made possible.

Whilst Cookies enable monitoring which pages you find useful and which you do not, a Cookie does not give access to your computer or any information about you, except for the data you choose to share.

Here is a brief description of what Cookies are functional on and what they do.

• Traffic Log Cookies notify which pages are being used thus helping us analyse data about web page traffic. This in turn provides an opportunity to improve the website and make it more appropriate to customer needs. Once this statistical analysis has taken place the data is then disposed of.

• Session Cookies – this could be used to remember details about your visit to, for example it can show what products have been recently reviewed. Disabling these Cookies will result in some loss of functionality during your visit. More information on these types of Cookies can be viewed at   

Third party cookies on

  • Google Analytics – this is used to assist in monitoring how our website is used so that the online experience for customers can continuously be improved. Please visit the Google Analytics website to view their privacy policies.

• Email Tracking – marketing and newsletter emails can occasionally contain tracking. This is done to assess how much traffic these emails generate thus allowing us to find out what content/offers interests our customers.

• Social Buttons – these can be located on many of our website pages. By using these you can bookmark or share pages via Social Platforms on the internet. We use Facebook and Twitter.

Having these buttons on our website means that our programmers implement scripts from these websites. It is then possible that these external websites are collecting data about your activity on the web not just at It is advisable to view the policies of the individual websites of the companies listed above.

Links to other websites – may sometimes contain links to other websites of interest. However, you should note that we do not have any control over that other website once you have used these links to leave our site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement. It is advisable that care is taken and the privacy statements applicable to the linked website are viewed.

How to control Cookies

There is a choice of whether you accept or decline Cookies. Most web browsers automatically accept Cookies, but this can be modified later in your browser settings to decline Cookies if you prefer. As mentioned previously functionality of the website may be affected.

Restricting collection/use of your personal information if required can be achieved as follows:

(1) When asked to fill in a website form locate and check in the box showing that you do not want the information to be used at all for direct marketing purposes

(2) With regard to an agreement for us to use your personal information for direct marketing purposes, should you change your mind at any time please contact us.

Your personal information will not be sold, distributed or leased to third parties unless you have given your permission or we are required by law to do so. Periodically we may send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You can request details of personal information which we hold about you under the Data Protection Act 1998, for which a small fee will be payable. If you would like a copy of the information held about you please contact us. If you believe that any information we are holding about you is incorrect or incomplete, please advise us as soon as possible. Any information found to be incorrect will be promptly amended.

Cookie Consent Manager

This website uses the cookie consent technology of Usercentrics to obtain your consent to the storage of certain cookies on your terminal device or to the use of certain technologies and to document this in accordance with data protection law. The provider of this technology is Usercentrics GmbH, Rosental 4, 80331 Munich, Germany, website: (hereinafter “Usercentrics”). When you enter our website, the following personal data is transferred to Usercentrics:

Your consent(s) or revocation of your consent(s).
Your IP address
Information about your browser
Information about your terminal device
Time of your visit to the website

Furthermore, Usercentrics stores a cookie in your browser in order to be able to assign the consent(s) granted to you or their revocation. The data collected in this way is stored until you request us to delete it, delete the Usercentrics cookie yourself or the purpose for storing the data no longer applies. Mandatory legal storage obligations remain unaffected.

Usercentrics is hosted by Google Cloud EMEA Ltd*, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland. In principle, there is no data processing outside the European Union (EU), as the data centers are located in the EU.

Nevertheless, there are theoretical access possibilities through Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. In this context, we point out that due to the US CLOUD Act of 2018, there is a theoretical access possibility for US authorities to data of US IT companies and cloud providers that are stored outside the USA.

Transport encryption secures the transmission paths against unauthorized access.
Usercentrics is used to obtain the legally required consent for the use of certain technologies. The legal basis for this is Art. 6 para. 1 p. 1 lit. c) DSGVO.

In addition, Art. 6 para. 1 lit. f) DSGVO serves as the legal basis. Our legitimate interest is to provide the website visitor with a user-friendly administration of consents.

Contract on order processing
We have concluded an order processing contract with Usercentrics. This is a contract required by data protection law, which ensures that Usercentrics only processes the personal data of our website visitors in accordance with our instructions and in compliance with the DSGVO.